Accounts & Guardians

Delete your account

Updated

You can request permanent deletion of your Hearthly account at any time by email. Self-service account deletion buttons are not yet available in the current app interface, so our team processes verified deletion requests directly.

Prerequisites before your account can be deleted

  • Delete any hearths you own first: An account cannot be deleted while it owns an active hearth, and ownership transfer is not supported. In the Hearthly app, switch to each hearth you own, open Hearth Settings, scroll to Danger Zone, and tap Delete Hearth. Deleting a hearth permanently removes its shared vault, inbox, calendar, and messages for all members.
  • Ensure no under-13 child account is left without a guardian: If you are the only active linked guardian for a child under 13, you must first add another adult guardian who accepts the invitation (Hearth Settings → Your guardian links), or request deletion of the child account first. A pending guardian invitation does not count as an active replacement. See Delete a child account.

How to request account deletion

  1. Resolve any hearths you own and any sole guardianship of under-13 child accounts using the steps above.
  2. From the email address registered to your Hearthly account, email privacy@lodsoftworks.com (or support@lodsoftworks.com) with the subject Hearthly Account Deletion Request.
  3. Include your Hearthly display name and confirm that you want your account permanently deleted. Never send your password or recovery kit secrets.
  4. We will verify your request proportionately and complete your account deletion, replying once the erasure is complete.

What happens when your account is deleted

  • Credentials and sessions are revoked: Your login credentials, active sessions across all devices, pending hearth invitations, and pending guardian requests are revoked and cancelled.
  • Memberships in other hearths end: You are removed from any hearths owned by other people. Items or messages you already contributed in those hearths remain accessible to remaining members, with the author displayed as Unknown.
  • Guardian links end: Your active guardian relationships end. If you approved a minor's access to a hearth, ending your guardian relationship revokes those approvals and pauses that minor's access in affected hearths until another linked guardian in the hearth approves again.
  • Zero-knowledge data erasure: Server-side account metadata and account-specific ciphertext are purged from active systems, and backups age out according to standard rolling schedules.
  • Child and teen accounts: Managed child accounts (under 13) do not have an email or password and must be deleted by a linked adult guardian (Delete a child account). Teens aged 13–17 have their own email/password account and can request deletion using this page.
  • App-store subscriptions: If you hold a subscription billed through Google Play, the Apple App Store, or the Amazon Appstore, deleting your Hearthly account does not automatically cancel store billing — cancel active subscriptions in your store account settings.

Need additional help?

For general questions, email support@lodsoftworks.com or send a message via Lod Softworks. For account deletion, child-account deletion, or privacy requests, email privacy@lodsoftworks.com.