Accounts & Guardians

Delete a child account

Updated

Any currently linked, verified adult guardian can permanently delete an under-13 managed child account. Self-service child-account deletion controls are not yet available in the current app interface, so deletion requests are handled by email.

Who can request child-account deletion

  • Applies to under-13 managed child accounts: Managed child accounts are created by a parent or guardian and do not have a personal email address or password. Teens aged 13–17 hold their own email/password account and request deletion via Delete your account (though parents and guardians with privacy inquiries can always email privacy@lodsoftworks.com).
  • Active linked adult guardian required: You must be an active, verified adult (18+) guardian linked to the child account. When multiple guardians are linked, any one linked guardian can request deletion without approval from the others. Being a Hearth Owner or Admin alone does not grant authority to delete a child account.

How to request deletion of a child account

  1. To review the child accounts you look after, open the Hearthly app and go to Hearth Settings → Your guardian links (under People you look after, managed child accounts display the Child account badge).
    Note: Using Stop being their guardian in the app only ends your guardian link (and is blocked if you are the child's only guardian); it does not delete the child account.
  2. From the email address registered to your linked adult guardian account, send an email to privacy@lodsoftworks.com (or support@lodsoftworks.com) with the subject Hearthly Child Account Deletion Request.
  3. Include your guardian account email address and the child's first name to help identify the dependent account. Never send your password or unnecessary sensitive personal documents.
  4. We will verify your guardian relationship proportionately and complete the deletion promptly — within applicable legal deadlines, including within 10 business days where required by state law.

What happens when a child account is deleted

  • Permanent account removal: The child account, its device sessions, active guardian links, and any pending hearth approvals or requests are revoked and ended. This cannot be undone.
  • Hearth memberships end: The child is removed from all hearths they belonged to. Any shared items or messages the child previously contributed remain in those hearths, with the author shown as Unknown.
  • Your own account stays active: Deleting a child account does not delete your guardian account or your hearths. If you were previously blocked from deleting your own account because you were that child's sole active guardian, you can now proceed with deleting your own account.

Need additional help?

For general questions, email support@lodsoftworks.com or send a message via Lod Softworks. For account deletion, child-account deletion, or privacy requests, email privacy@lodsoftworks.com.